Key skills
SalesforceRevenue.IOGoogle SuiteSnowflakeLookerSalesBusiness DevelopmentRelationship ManagementPipeline managementSports and Entertainment operationsTechnology deploymentsCommunicationAccount Management
About this role
Block is a technology company that builds integrated solutions for sellers. The role involves managing relationships with Sports and Entertainment sellers, focusing on growth and retention strategies, and collaborating with various teams to ensure customer satisfaction.
Responsibilities:
- Be responsible for growing and retaining the existing customer base within our key Sports and Entertainment Seller relationships
- Collaborate closely with Senior Account Manager and Account Executives to develop growth and retention strategies for our Sports and Entertainment Sellers
- Understand customer needs to help achieve their business goals through Square
- Cross sell and upsell products and features by discovering customer leads
- Effectively and strategically address customer concerns and issues
- Collaborate closely with a Senior Account Manager to help grow our Sports and Entertainment footprint
- Work with Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
- Help close any operational gaps required to effectively manage these seller relationships
- Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs
Requirements:
- 2 - 3 years experience in Sales, Business Development, Relationship Management or related field
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Strong interest in business operations and strategy
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
- Comfort in ambiguity and providing feedback on new processes that will be need continued refinement
- Entrepreneurial spirit
- A BA/BS or relevant experience
- Experience in Sports and Entertainment operations or technology deployments is a plus