Customer Service Coordinator

AMAROK Security is recognized as one of the Best Places to Work in South Carolina, providing a unique multi-layered perimeter security solution. The Customer Service Coordinator owns customer cases end-to-end, diagnosing issues, identifying patterns, and driving clear resolutions while managing inbound and outbound calls.

Responsibilities:

• Own and resolve customer issues from initial contact through full resolution – via phone interactions and email case management
• Diagnose system, connectivity, and equipment-related challenges
• Triage service needs and coordinate with field technicians
• Identify recurring issues and flag trends that impact customer experience
• Communicate clearly with customers and internal teams to drive outcomes
• Balance multiple priorities in a fast-paced, high-accountability environment

Requirements:

• 2+ years in a customer-facing role with problem-solving or technical exposure
• Strong troubleshooting mindset—you enjoy identifying root causes, not just symptoms
• Ability to learn systems quickly and navigate multiple tools at once
• Clear, confident communication (especially when explaining complex issues simply)
• High ownership mentality
• Experience in technical support, service coordination, or operations
• Ability to recognize patterns and proactively solve recurring issues
• Comfortable working in a fast-paced environment with shifting priorities