Business Unit Systems Analyst

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Business Unit Systems Analyst, Product Delivery & Operational Readiness serves as a key connector between business strategy and technology, driving innovation and operational readiness by translating complex business needs into clear requirements and ensuring system stability.

Responsibilities:

• Own end‑to‑end user story creation for Product Manager–defined features, including scope, acceptance criteria, dependencies, and success measures
• Translate business features into sprint‑ready stories while Product Management retains feature definition and prioritization
• Lead backlog refinement, resolve ambiguity, and align Product, Engineering, QA, and business stakeholders prior to sprint commitment
• Maintain story readiness standards and refinement artifacts in Azure DevOps as the single source of truth
• Own UAT support and operational readiness for all production releases in partnership with BPM UAT and ITQA teams
• Triage UAT and QA defects, support release documentation, and provide validation evidence for go/no‑go decisions
• Define, document, and validate configuration logic, mappings, feature flags, and setup for scalable solutions
• Support modernization and maintenance of systems, including migrations from legacy platforms
• Provide Tier 2 production support, resolving incidents tied to requirements or configuration gaps and supporting release readiness
• Participate in 24/7 production support oversight and continuous learning through emerging technologies and AI‑enabled tools

Requirements:

• Minimum of 5 years of experience in Business Systems Analysis or Technical BSA roles within Agile delivery environments
• Demonstrated expertise in owning user stories, backlog refinement, and defining clear acceptance criteria
• Proven experience supporting User Acceptance Testing (UAT), release readiness, and go/no-go decision processes
• Hands-on experience with configuration-driven systems, including mappings, parameters, and feature flags
• Advanced proficiency in Azure DevOps (ADO) for backlog management, refinement, and end-to-end traceability
• Strong analytical, communication, and cross-functional facilitation skills with the ability to drive alignment
• Strong knowledge of departmental models, standards, and principles, with the ability to apply them to create clear, accurate, and audience-appropriate documentation
• A minimum of 4 years of experience in a Business Analyst or Business Systems Analyst role
• 7 or more years of experience within insurance, mortgage, or financial services environments
• At least 3 years of experience working with web-based software applications or documentation and workflow tools, including: Helpjuice, ServiceNow, Azure DevOps (ADO)