Inside Sales Account Manager - West

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking an Inside Sales Account Manager to drive repeat business by acquiring consigned items from existing clients. This role focuses on re-engaging established consignors and maintaining strong client relationships in a fully remote, quota-driven environment.

Responsibilities:

• Re-engage existing clients within assigned book
• Convert marketing-generated reactivation leads
• Drive repeat consignments through daily outreach
• Maintain consistent outbound cadence via phone/text/email
• Review contracts and set pricing expectations confidently
• Deliver a reliable, white-glove remote client experience
• Maintain CRM accuracy and clear next steps
• Generate referrals from satisfied repeat consignors

Requirements:

• Ability to quickly build rapport and establish trust and credibility with clients
• Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM
• Ability to commit to full-time hours (40 hours per week)
• Self-motivation and drive to achieve results
• Excellent verbal and written communication skills
• Exceptional attention to detail and organization skills
• A solutions-focused mentality with a growth mindset
• Adaptability and openness to change
• Professional appearance and demeanor
• Previous experience selling luxury goods and/or services
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market