Systems Support Engineer

Immediate need for a talented Systems Support Engineer. This is a 06+months contract opportunity with long-term potential and is located in Owings Mills, MD (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-17463

Pay Range: $55 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Must have skills: LenelS2 Certified, Milestone Certified, CCTV, Access Control Systems, Video Management System.
• Experience with multiple ACS and VMS systems is required.
• Certified in Milestone and S2 is desired but not required.
• Optimizing efficiencies within the systems.
• Diagnosing & troubleshooting any logical issues within the ACS and VMS.
• If system issues cannot be resolved in house, a service ticket will be opened with a vendor.
• Service Calls
• Communicate with facilities, engineering, and security officers to identify faulty doors and cameras.
• Initiate service tickets with security vendors for all Client office locations.
• Coordinate service visit with vendor and on-site POC.
• Support technicians when they are onsite from and S2 and Milestone perspective.
• Follow up with vendor to coordinate required parts and return visits.
• Provide technical support for Allied Universal officers
• Focus of support will be for the GSOC and Badging Offices.
• Assist with CCTV viewing stations in the OM and COS GSOC.
• Daily support of S2 for badging and GSOC teams.
• Support OM and COS Guard House equipment.
• Any physical security equipment that is not supported directly by Client IT will be supported by this role.
• Initiate small projects such as single door or camera adds with security vendors.
• Coordinate install with security vendor, facilities, and relevant Client IT teams.
• Maintain and update Client IT equipment trackers as new security equipment is installed, and old equipment is replaced.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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