Director of Product Management, Infrastructure and Operations

Symetra is a national financial services company dedicated to helping people achieve their financial goals. In this role, you will lead a unified product strategy across infrastructure and operations, mentor a high-performing product team, and partner closely with developers and engineers to drive alignment and execution.

Responsibilities:

• Lead strategy and execution across a portfolio of products, aligning with customer needs and business goals
• Connect initiatives across teams into a cohesive strategy with clear priorities and roadmaps
• Partner with cross-functional and executive leaders to shape product direction and deliver outcomes at scale
• Establish and evolve product management best practices across teams
• Manage, coach, and support product managers to drive strong, shared outcomes
• Leverage customer insights and performance data to inform prioritization and continuous improvement
• Bring domain expertise in infrastructure and operations to guide product decisions
• Collaborate closely with developers and engineers, bridging business, platform, and technical needs
• Build strong relationships and influence across teams to drive alignment and execution in a fast-paced environment

Requirements:

• You have a high school diploma (required), plus a Bachelor's degree in a related field
• 12–15 years of cumulative, relevant experience in product management, infrastructure, and/or engineering environments
• Deep expertise in AWS and strong knowledge of the engineering and infrastructure landscape
• Experienced in building structure and processes in evolving environments
• Skilled at creating and refining user stories, with a clear understanding of what drives organizational value
• Proven people leader with experience directly managing a team
• Straightforward and transparent communicator who provides clear, direct feedback
• Self-aware—confident in areas of expertise and comfortable asking questions when needed
• Detail-oriented with a strong focus on quality and execution
• Data-driven decision maker who uses insights to guide priorities and outcomes
• Some minimal annual travel required (for people manager roles only)