Group Account Sales Support Manager - Global Marketing & Sales

Hitachi America, Ltd. is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. The Group Account Sales Support Manager will orchestrate sales strategies and operations to drive business growth, focusing on customer engagement, opportunity shaping, and cross-BU collaboration.

Responsibilities:

• Lead the design and execution of customer-facing engagements, including:
• Account planning workshops
• Customer strategy sessions
• Executive briefings and summits
• Translate customer priorities into structured engagement agendas and narratives
• Facilitate sessions to:
• Identify business challenges
• Align stakeholders
• Co-create solution opportunities
• Ensure all engagements are outcome-driven, with clear linkage to revenue opportunities
• Support Group Account Managers (GAM) / Regional Account Manager (RAM) in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met
• Convert customer discussions into clearly defined opportunity themes and pursuits
• Support GAMs/ RAMs in:
• Structuring opportunities
• Prioritizing high-value pursuits
• Aligning internal stakeholders
• Help define “so what” for the customer and articulate value propositions
• Act as the central orchestrator across Business Units for strategic accounts
• Bring together relevant capabilities across:
• Digital
• Energy
• Rail
• Industrial
• Enable integrated solution positioning aligned to customer priorities
• Facilitate alignment sessions to ensure unified messaging and approach
• Understanding business offering portfolio in detail, specific to account needs and ability to connect and support the opportunity pipeline momentum
• Support GAM in refining account strategy based on customer insights
• Maintain visibility of:
• Customer priorities
• Key stakeholders
• Strategic themes
• Strategic opportunities with measurable outcomes
• Ensure account plans are grounded in real customer conversations, not internal assumptions
• Understanding account key stakeholders’ relationship, mapping, networking and able to bridge offering values relevant to stakeholders
• Support preparation for CXO-level interactions
• Develop:
• Executive narratives
• Customer-specific value propositions
• Strategic discussion materials
• Ensure all engagement materials are concise, insight-led, and outcome-oriented
• Ensure clear articulation of:
• Next steps
• Ownership
• Opportunity pathways
• Drive momentum post customer interactions by:
• Aligning stakeholders
• Tracking strategic actions (light-touch, not operational reporting)
• Ensure continuity between engagements and deal progression
• Capture best practices from customer engagements
• Contribute to building a repeatable “One Hitachi engagement model”
• To work with various consultants, third party service providers and ensure their deliverables are fully utilized and meets the purpose of account success

Requirements:

• Bachelor's Degree or Diploma in either Engineering or Business
• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist
• Excellent communication skills with an ability to influence both internally and externally
• Attention to detail and ability to manage multiple deadlines simultaneously
• Strong analytical ability to build relationships
• Willingness and openness to travel up to 15%
• Cultural sensitivity and openness to work in an international business environment across all time zones