Product Manager

Deep End Talent Strategies is representing Incisive, a company focused on improving restorative dentistry through innovative partnerships and technology. They are seeking a Product Manager to oversee the workflows connecting partner practices and specialty labs, ensuring operational efficiency while developing software and infrastructure for future improvements.

Responsibilities:

• Serve as the primary product and operational point of contact for Incisive's specialty lab network
• Build strong working relationships with lab principals, production leaders, and operational stakeholders
• Manage onboarding of new lab partners, including workflow documentation, training, pricing, and operational readiness
• Identify opportunities to improve collaboration, communication, and performance across the network
• Own the product roadmap for lab-facing workflows and platform capabilities
• Translate operational challenges into clear product requirements, user stories, and development priorities
• Partner closely with engineering to improve case submission, communication, tracking, visibility, and quality management
• Identify and automate manual processes that create friction for labs, practices, and internal teams
• Support integration initiatives as new partners are added to the Incisive ecosystem
• Monitor lab capacity and proactively address bottlenecks before they impact customers
• Define and maintain performance standards, including turnaround times, quality metrics, remake rates, and delivery expectations
• Develop escalation processes and remediation plans for quality issues
• Conduct regular performance reviews with lab partners and drive continuous improvement initiatives
• Define and own key performance indicators across the lab network
• Build dashboards and reporting that provide visibility into operational performance and partner health
• Analyze workflow data to identify trends, bottlenecks, and opportunities for improvement
• Deliver actionable recommendations to leadership based on operational and performance insights
• Partner with Sales and Growth teams to align lab capabilities with customer acquisition plans
• Collaborate with Clinical Support to ensure every case is managed effectively from scan to delivery
• Work closely with Finance and Operations on pricing, invoicing, and cost management initiatives
• Serve as the internal subject matter expert on lab operations, workflows, and capabilities

Requirements:

• 3–6 years of product management, operations, clinical operations, or related experience
• Experience managing external partner or vendor relationships
• Demonstrated ability to translate complex operational workflows into scalable systems and product requirements
• Strong analytical mindset with experience defining metrics, analyzing data, and making recommendations
• Excellent communication skills with the ability to work effectively across technical and operational audiences
• Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously
• Comfortable operating in a high-growth environment where priorities evolve quickly
• Self-directed, proactive, and motivated by solving complex operational problems
• Experience in dental, healthcare, medical device, laboratory, or clinical workflow environments
• Familiarity with digital dentistry, CAD/CAM, imaging, or workflow automation technologies
• Experience working with integrations, workflow software, or operational platforms
• Experience leveraging AI tools to improve productivity, analysis, or workflow automation
• Startup or high-growth company experience