Director, Product Management, Customer Security Outcomes

Zscaler is an AI-forward enterprise focused on ensuring agility, efficiency, resilience, and security for its customers. They are seeking a Director of Product Management for Customer Security Outcomes to lead the product vision and strategy for Zscaler Security Operations, ensuring the delivery of highly differentiated services to customers. This role involves setting security operations outcomes, collaborating with various teams, and representing Zscaler as a thought leader in the security operations space.

Responsibilities:

• Define and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedback
• Set customer-driven, world-class security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory services
• Partner with Customer Security Operations and Product teams to implement features that deliver industry-leading security outcomes and ensure operational alignment
• Represent Zscaler as a customer-facing visionary thought leader, participating in executive customer advisory boards and managing critical incidents and escalations
• Collaborate with Product Marketing to establish Zscaler as the industry leader in security operations by setting the standard for understanding and achieving great security outcomes

Requirements:

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 8+ years of experience in detection and response with a background in delivering tech-led managed services at scale
• Proven operational experience running a Security Operations Center (SOC) with deep credibility among industry SOC leaders
• In-depth understanding of the security market, vendor landscape, automation, and threat detection and response technologies
• Demonstrated ability to distill complex situations into data-driven plans coupled with strong B2B experience within a growth-stage business and exceptional customer-facing skills
• Experience designing strategic product roadmaps that leverage generative AI to automate incident summarization workflows and accelerate customer security outcomes
• Tech-forward expertise embracing automation, AI, and modern methodologies such as agentic workflows and MCP
• Strong background viewing services through a product lens to effectively influence core product management and engineering teams