Key skills
PythonGolangAWSAzureGoogle CloudKubernetesDockerAnsiblePostgresMySQLMongoDB
About this role
Percona is a leading company in the open-source database space, seeking a MongoDB Database Support Engineer to provide professional technical support for MongoDB. The role involves resolving complex customer issues, assisting fellow engineers, and contributing to support content creation and product strategy.
Responsibilities:
- Providing customers with best of breed professional technical support services for MongoDB
- Resolving complex problems for customers with demanding deployments and business needs
- Assisting fellow support engineers
- Leading the way in blogging and Support content creation
- Collaborating with other departments
- Having a direct, positive impact on product strategy
Requirements:
- Excellent knowledge of both RDBMS's and MongoDB, including all aspects of configuration and best practices
- Schema design, performance tuning, query optimization, & index tuning
- Backup solutions
- Replica set and sharding topologies
- Engine selection and usage
- Detailed understanding of monitoring requirements
- Demonstrable experience of administering Linux based systems
- Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
- Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
- Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
- Enthused to expand your skill set with new technologies as the industry continues to evolve
- Availability to travel for the occasional team meeting, conference and customer visit
- Experience working with customers in English
- Completed MongoDB University courses
- Percona Backup for MongoDB
- Experience with MongoDB Atlas
- Postgres DBA troubleshooting (basic level or higher)
- Nagios, Percona Monitoring Plugins and other monitoring tools
- Configuration management solutions such as Ansible, Puppet or Chef
- Percona Toolkit suite
- Writing Python and golang is preferred
- Hands on experience of MySQL (Minimum 2+ years)