Manager, Project Management

ModMed is a company that reimagines the healthcare experience through innovative software solutions. They are hiring a Manager, Project Management, to lead a team overseeing the implementation of their product suite, ensuring operational success and process improvements.

Responsibilities:

• Oversee daily operations of their Project Management team (30%): This includes staff 1:1s, internal and external reviews of project portfolios, escalation management, talent development, performance reviews, merit conversations, liasoning with other ModMed department leaders, and any other functions necessary to manage the team's activities
• Departmental Initiatives & Process Improvement (30%): Participate as part of the overall Project Management team overseeing process improvements, the pursuit of KPIs like CSAT or time to activation, development of new implementation methodologies to achieve scale, and support of any other departmental initiatives as necessary
• Status Reporting & Stakeholder Readouts (15%): Regular readouts on team/vertical/segment status, including portfolio reviews for ModMed stakeholders, overall business reviews for leadership, or review of achievements/developments for fellow Managers of Project Management
• Quality Standards & CSAT Management (15%): Ensure quality standards are upheld by regularly reviewing Project Manager performance, leveraging CSAT data to inform decision making or coaching, following up with and resolving issues from CSAT detractors, and calling attention to pervasive issues that can be solved
• Capacity & Budget Collaboration (10%): Collaborate with Senior Manager, Director, or VP resources to ensure capacity is managed appropriately against forecast and budget

Requirements:

• Bachelor's Degree strongly preferred: Field of Study: Business, Healthcare
• 3-5 years of experience in Project Management or similar/related fields
• PMP strongly preferred
• Healthcare background preferred