Customer Service Associate II - National General

National General is a part of The Allstate Corporation, specializing in various insurance products. The Customer Service Associate II is responsible for providing quality customer service through high volume inbound calls, assisting borrowers and agents with property insurance inquiries, and ensuring customer satisfaction.

Responsibilities:

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Requirements:

• High School Diploma or GED
• 0-2 years experience
• Business Support
• Client Facing
• Consumer Protection
• Quality Control (QC)
• Service Delivery