Key skills
ServiceNowCommunication
About this role
Position Summary
Support a ServiceNow SPM modernization effort by gathering requirements, analyzing business processes, supporting testing activities, and working directly with stakeholders to improve Demand Management and Project Portfolio Management processes.
Responsibilities
- Gather and document business requirements
- Analyze existing Demand and PPM workflows
- Define reporting and dashboard requirements
- Create process flows and documentation
- Develop and execute test plans and test cases
- Coordinate User Acceptance Testing (UAT)
- Validate enhancements and system changes
- Create business presentations and process documentation
Required Skills
- ServiceNow SPM experience
- Demand Management and PPM knowledge
- Business Analysis
- UAT / Functional Testing
- Reporting and dashboard requirements gathering
- Strong stakeholder communication skills
- Excel, PowerPoint, and Visio
Preferred Skills
- PMO experience
- Process improvement experience
- ServiceNow implementation support experience