Unified Communications Engineer / Telecommunication Engineer

Network & Voice Engineer
Location: Onsite in Indianapolis, IN
Long Term

Role Overview: We are seeking a skilled Network & Voice Engineer with strong expertise in AudioCodes technologies and enterprise voice solutions. The role will involve designing, implementing, and supporting VoIP and SBC-based communication environments, alongside core network technologies (LAN & WLAN) in project-driven engagements.

Key Responsibilities:
* Design, deploy, and support AudioCodes solutions in enterprise environments
* Implement and manage Voice over IP (VoIP) solutions, including call routing, dial plans, and voice integrations
* Configure and support Session Border Controllers (SBC) for secure voice communications
* Integrate and manage Microsoft Teams voice solutions (Direct Routing / Operator Connect as applicable)
* Support end-to-end network infrastructure (LAN & WLAN) for voice and collaboration environments
* Participate in project delivery activities including design, planning, deployment, and hypercare support
* Troubleshoot complex issues across voice and network layers
* Collaborate with internal teams and customer stakeholders for project execution and optimisation
* Create and maintain technical documentation, LLDs, and runbooks

Required Skills & Expertise:
* Strong hands-on experience with AudioCodes products (not Audio Codec specifically OEM solutions)
* Proven expertise in VoIP technologies and protocols (SIP, RTP, etc.)
* Experience in Session Border Controller (SBC) configuration and management
* Working knowledge of Microsoft Teams voice integration
* Strong fundamentals in LAN & WLAN technologies (routing, switching, wireless networking)
* Experience in enterprise network environments and multi-site deployments
* Good understanding of network security concepts related to voice architectures

Preferred Skills:
* Exposure to Cisco / Juniper / Arista networking environments
* Experience in SD-WAN / modern network architecture
* Certifications (preferred but not mandatory):
* AudioCodes / Microsoft Teams Voice
* CCNA / CCNP / equivalent

Project Experience:

* Demonstrated experience in end-to-end project delivery, including design, implementation, and support
* Exposure to large-scale enterprise voice/network deployments
* Ability to work in fast-paced, customer-facing environments