Seasonal Inbound Customer Service Representative

ACC Premiere is a company that provides outstanding service experiences for consumers of well-known brands through various communication channels. They are seeking detail-oriented Remote Customer Service Agents to assist customers with placing orders, product inquiries, order tracking, and issue resolution in a fast-paced environment.

Responsibilities:

• Handle inbound customer interactions via phone, email, and/or chat
• Assist customers with placing, modifying, and tracking orders
• Provide accurate product information including sizing, availability, and pricing
• Resolve customer concerns related to shipping, returns, and exchanges
• Navigate multiple systems to document interactions and process requests
• Maintain a professional and positive tone while delivering exceptional service
• Meet or exceed performance metrics (e.g., quality, productivity, attendance, customer satisfaction)

Requirements:

• High School education level
• Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
• Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
• Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
• Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise
• Minimum of 2 years' customer service experience in a call center environment
• Experience in eCommerce or retail apparel support
• Familiarity with order management systems (OMS) or CRM tools
• Experience handling high volume seasonal demand