Senior Manager, Product Management

ZoomInfo is a leading Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights and trusted data. They are seeking a highly strategic and operationally excellent Senior Manager, Product Management to lead the Core Salesforce Technology portfolio, responsible for shaping and executing a technology roadmap that drives growth objectives. This role involves managing a team, aligning stakeholders, and delivering on a scaled Agile operating model.

Responsibilities:

• Define, maintain, and communicate a multi-quarter technology roadmap across all three pillars that is tightly aligned to ZoomInfo's revenue growth targets, go-to-market strategy, and corporate goals
• Translate executive vision and business strategy into concrete, prioritized, and sequenced product initiatives with measurable outcomes
• Partner with senior business stakeholders — including Sales, Revenue Operations, Customer Success, Marketing, and Finance — to surface and validate the highest-impact opportunities for Salesforce platform investment
• Conduct quarterly roadmap reviews with leadership, adjusting priorities based on business performance data, market dynamics, and evolving organizational needs
• Balance short-term delivery commitments with long-term platform scalability and architectural integrity
• Operate as the Product Management leader within a SAFe Agile framework, fulfilling the strategic Product Manager role across one or more Agile Release Trains (ARTs)
• Drive Program Increment (PI) Planning, ensuring team-level objectives ladder up to portfolio-level epics and business outcomes
• Maintain and prioritize the Program Backlog, including definition and decomposition of Epics and Features into actionable stories in partnership with Solution Architects and Scrum Masters
• Author and validate Feature acceptance criteria, ensuring that delivery is aligned to business value hypotheses and measurable KPIs
• Lead pre-PI and post-PI ceremonies, including System Demos, Inspect & Adapt workshops, and stakeholder readouts
• Apply Lean-Agile principles, including WSJF (Weighted Shortest Job First) for continuous prioritization and flow-based delivery metrics to optimize throughput
• Champion the ART's Definition of Done and ensure quality gates are embedded into delivery processes
• Own the platform product roadmap encompassing org configuration, data model governance, integration architecture, security and compliance controls, release management, and scalability planning
• Govern platform standards across declarative and programmatic development (Flows, Apex, LWC), ensuring consistency, maintainability, and performance at scale
• Evaluate and recommend new Salesforce capabilities, AppExchange solutions, and platform investments in coordination with Enterprise Architecture and IT
• Lead capacity and dependency management across platform teams to reduce delivery risk and enable downstream value stream teams
• Drive product discovery and delivery for the full sales funnel in Salesforce: lead capture, routing and assignment, lead-to-contact conversion, account matching, opportunity creation, pipeline management, and forecasting
• Partner with Sales Strategy and Revenue Operations to identify friction points in seller workflows and translate them into high-impact product capabilities
• Own integrations between Salesforce Sales Cloud and complementary GTM tools (e.g., Outreach, ZoomInfo's own platform. etc.) to create a seamless seller experience
• Define and track metrics such as lead response time, conversion rates, pipeline velocity, and forecast accuracy as leading indicators of business value
• Own the Salesforce product roadmap supporting Customer Success and Customer Experience motions: onboarding automation, customer health scoring, escalation management, renewal and expansion triggers, and CS team productivity tooling
• Collaborate with Customer Success leadership to define what a world-class post-sale digital experience looks like for ZoomInfo customers, and map it to platform capabilities
• Drive integrations between Salesforce Service/Experience Cloud and customer data platforms, support systems, and product usage telemetry to enable proactive, data-driven CS workflows
• Establish and monitor outcome metrics, including time-to-value, customer health score trends, churn risk reduction, NPS correlation, and renewal rates
• Lead, mentor, and develop a team of Product Managers and Business Analysts embedded across the three pillar areas
• Set clear goals and performance expectations aligned to SAFe roles; provide regular coaching, feedback, and growth opportunities
• Recruit and build out team capacity in alignment with portfolio scope growth
• Foster a high-performance, collaborative team culture grounded in continuous learning, Agile mindset, and customer-centricity
• Facilitate knowledge sharing across pillar teams to reduce silos and amplify delivery capability
• Serve as the primary product leadership interface for a broad and senior stakeholder ecosystem including Sales, Customer Success, Revenue Operations, Marketing, IT, and the C-suite
• Develop and maintain stakeholder engagement plans; proactively manage expectations around delivery timelines, tradeoffs, and prioritization decisions
• Design and facilitate structured intake and prioritization processes to translate stakeholder demand into a governed and transparent backlog
• Communicate roadmap progress, delivery risks, and business impact in compelling, audience-appropriate formats — from executive briefings to ART-level readouts
• Lead cross-functional working sessions, business requirement workshops, and solution design reviews that drive alignment and accelerate decision-making
• Represent the Salesforce Technology roadmap in ZoomInfo's portfolio planning and investment governance processes
• Partner with Business Analysts to ensure rigorous discovery, documentation, and validation of business requirements before solutions are designed
• Establish standards for user story writing, acceptance criteria definition, and process mapping across the team
• Oversee current-state and future-state process analysis to ensure technology solutions address root-cause inefficiencies, not just symptoms
• Champion data integrity, reporting, and analytics as core requirements embedded in every feature delivered

Requirements:

• 8+ years of product management experience, with at least 3 years in a B2B SaaS or revenue technology environment
• 3+ years of direct people management experience leading product and/or business analysis teams
• Demonstrated expertise in Salesforce — including Sales Cloud and Service Cloud — as a product owner or product manager; Salesforce certifications (Administrator, Sales Cloud Consultant, or equivalent) strongly preferred
• Hands-on experience working within a SAFe Agile framework at the program or portfolio level; SAFe certifications (SAFe PM/PO, POPM, or RTE) are a strong plus
• Proven track record of building and executing multi-year product roadmaps for enterprise platforms that delivered measurable business outcomes
• Exceptional stakeholder management skills with demonstrated success influencing senior leaders and navigating matrixed organizations
• Strong command of go-to-market operations concepts including lead management, pipeline development, and customer lifecycle management
• Excellent written and verbal communication skills; able to distill complex technical and business topics for diverse audiences
• Experience at a high-growth B2B technology company, ideally in data intelligence, martech, or sales technology
• Familiarity with ZoomInfo's product suite and its integration patterns with CRM systems
• Knowledge of adjacent GTM tools such as Outreach, Gong, Marketo, Gainsight, or Clari
• Experience with Agile tooling (Jira, Rally, Azure DevOps) and roadmapping platforms (Productboard, Aha!, or equivalent)
• Background in Revenue Operations, Sales Strategy, or Customer Success strategy as a practitioner or close partner