Project Manager, Enterprise IT

New Era Technology is a global company committed to creating a supportive workplace where employees feel valued and inspired. The Project Manager, Enterprise IT is responsible for planning, executing, and delivering technology projects across the Enterprise IT portfolio, managing project lifecycles, and ensuring alignment with organizational priorities. This role involves collaborating with cross-functional teams and applying Agile and Scrum practices to drive project success.

Responsibilities:

• Define project scope, objectives, schedules, budgets, and resource requirements in collaboration with stakeholders and technical leads
• Develop and maintain comprehensive project plans, including work breakdown structures, milestone tracking, and risk logs
• Facilitate project kickoff sessions, sprint planning meetings, daily standups, retrospectives, and sprint reviews in accordance with Scrum practices
• Manage multiple concurrent projects with competing priorities, maintaining focus on delivery timelines and quality outcomes
• Identify, document, and escalate project risks and blockers proactively, driving resolution through appropriate channels
• Champion Agile principles and Scrum methodology across project teams, adapting practices to fit the context of enterprise IT delivery
• Serve as Scrum Master or project lead, facilitating ceremonies, removing impediments, and coaching team members on Agile practices
• Maintain and refine product and sprint backlogs in collaboration with stakeholders and team leads
• Track velocity, burn-down metrics, and sprint outcomes; communicate findings in retrospectives and status reports
• Support continuous improvement by identifying process gaps and proposing enhancements within the PMO framework
• Prepare and deliver regular project status reports, dashboards, and executive briefings to the Director of Enterprise IT PMO and other stakeholders
• Facilitate stakeholder engagement throughout the project lifecycle, managing expectations and ensuring alignment on scope, schedule, and deliverables
• Maintain accurate project documentation, including meeting notes, action registers, change requests, and closure reports
• Adhere to and contribute to the evolution of New Era Technology's IT project governance standards, intake processes, and scoring rubrics
• Coordinate with vendors, manage service partners, and cross-departmental teams as required by project scope
• Manage project activities within approved project tracking and collaboration tools (e.g., ConnectWise, Microsoft Project, Azure DevOps, or equivalent PMO tooling)
• Support data integrity across project management platforms, ensuring records are current and auditable
• Assist in the development of standardized templates, project scoring rubrics, and intake forms as directed by the Director of Enterprise IT PMO

Requirements:

• Three (3) or more years of experience in IT project management, with a demonstrable record of delivering technology projects on schedule and within scope
• Working knowledge of Agile frameworks, with hands-on experience applying Scrum methodology in a professional environment
• Proficiency with project management tools and collaboration platforms (e.g., Microsoft 365, Azure DevOps, Jira, ConnectWise, or comparable solutions)
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
• Excellent written and verbal communication skills, including the ability to prepare clear status reports and present to senior stakeholders
• Demonstrated ability to work cross-functionally and build effective working relationships across technical and non-technical teams
• Availability and commitment to work US Eastern Standard Time (EST/EDT) core hours — 8:00 AM to 5:00 PM Eastern
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent Agile/Scrum certification
• Project Management Professional (PMP) certification or active pursuit thereof
• Experience managing IT projects within a managed services, multi-entity, or acquisition-driven organizational environment
• Familiarity with enterprise platforms such as ConnectWise, HubSpot, Microsoft Dynamics Business Central, or Microsoft Fabric
• Exposure to IT governance frameworks including ITIL, SOC 2, or ISO 27001
• Experience contributing to or working within a formal IT PMO structure