Healthcare customer service

Charter Global is seeking a Customer Service Advocate to handle inquiries related to product information, benefits, claims resolution, eligibility, and billing in a call center environment. The role involves providing information and education to members, providers, and brokers about health and financial programs, as well as offering technical assistance for digital applications.

Responsibilities:

• Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment
• Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs
• Provides basic technical assistance and troubleshooting guidance for digital and electronic applications

Requirements:

• 3 years customer service experience
• 1 year with Call Center experience
• 3 years of Healthcare Medical Insurance background