Senior Business Configuration Analyst

Community Health Options is seeking a Senior Business Configuration Analyst who will serve as a vital link between technical solutions partners and internal business teams. This role involves configuring systems to meet business needs, facilitating requirements gathering, and ensuring successful implementation of technical enhancements in collaboration with stakeholders.

Responsibilities:

• Elicits, analyzes, and documents business requirements
• Conducts interviews to gather business requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods
• Works with stakeholders and project team to prioritize collected requirements, which may often include partner vendors
• Translates conceptual requirements in a manner that is clear to the solutions vendors, internal technical teams, and the project team
• Creates process models, specifications, diagrams, and charts to support user stories and provide direction to solutions vendors and/or the project team
• Analyzes and verifies user stories for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Defines precise and accurate acceptance criteria that will be used to ensure that business objectives are effectively captured
• Develops and utilizes standard templates to accurately and concisely write user stories and resulting test plans
• Participates in the testing and quality assurance of solutions to ensure features and functions have meet gathered requirements
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood
• Directly configures and prototypes various system changes in target systems in support of business needs, including Enrollment, Invoicing/Billing, as well as other functions as appropriate
• Analyze, interpret, load, test and maintain configurable tables
• Will be SME (Subject Matter Expert) for Jet Insure product by managing and maintaining accurate and compliant configurations
• Finds, researches, and resolves inaccuracies and inconsistencies in the business rules as they impact enrollment and other upstream and downstream transactions
• Works with internal and external stakeholders to understand business objectives and processes associated with the enterprise
• Creates management reporting tools to enhance communication on configurations updates and initiatives
• Leads the business aspect of system conversions and upgrades, including testing of new or enhanced features

Requirements:

• BS or BA in business or technology related field or equivalent work experience
• At least 3 years of related experience in a business setting
• At least 2 years of prior experience within healthcare technology solutions configuring various rules and settings (pricing, enrollment, benefits, etc.)
• Health insurance or health care delivery systems
• Azure DevOps or comparable tool for user story development and tracking
• Project management protocols, tools, and methodologies