Customer Service Associate

GE HealthCare is seeking a Customer Service Associate to provide outstanding customer service to customers, overseas distributors, and subsidiaries. The role involves managing orders, resolving disputes, and building strong relationships with customers while ensuring compliance with company policies.

Responsibilities:

• Provide an excellent service for end customers; distributors & subsidiaries, as applicable
• Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service
• Work collaboratively with other GE departments for dispute resolution
• Establish close relationships with customers and commercial partners to gain their trust
• Respond to customer queries in a timely and professional manner
• Develop solid product knowledge and a strong understanding of the Supply Chain
• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service
• Build effective relationships with other departments to understand impact to customers and service levels
• Provide knowledge and accurate information to customers
• Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable

Requirements:

• Some experience in customer service/customer facing environment
• Outstanding communication skills, both written and oral
• Competent with Excel and Word
• Ability to manage self and tasks in a proactive manner
• Excellent organizational and administrative skills
• Attention to detail
• A calm and analytical approach to problem solving
• Ability to communicate using local language and additional languages if role requires
• Ability to work in a cross-functional cross-country team environment
• Willingness to work as part of a team, and drive/progress individual projects
• ERP/SAP knowledge
• Fluency in additional language if working in a country that uses such a local language