CX Business Analyst - REMOTE

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. They are looking for a CX Business Analyst to help design, test, and deliver CX solutions that enhance the customer journey. The role involves collaborating with delivery teams, managing client expectations, and providing thought leadership for improved business solutions.

Responsibilities:

• Contribute as a member of delivery teams for design, business case development, and testing
• Develop detail design artifacts including page, form, and service descriptions
• Participate in the detail design process to include research, note taking, and writing
• Assist in conducting Joint Application Design (JAD) sessions
• Assist in mapping requirements to designs, maintaining traceability through design stages
• Collaborate with cross functional teams for optimal solutions
• Support the management of client expectations through day-to-day interactions with clients
• Provide thought leadership for improved business solutions for PTP customers
• Guide client understanding of proposed solutions and the business value they will bring
• Collaborate with client counterparts and resolving comments and issues
• Help in controlling design scope
• Write and execute test cases, including creating or finding test data
• Own and drive the completion of project deliverables

Requirements:

• 4+ years of business consulting experience, with 2+ years on large-scale projects
• Expertise in writing page, form, and service designs using Microsoft Word
• Expertise in creating page mockups using Microsoft Visio
• Proficiency in tracking deliverables and items using Microsoft Excel
• Strong attention to detail
• Ability to run queries
• Proactive approach to drive deliverable completion
• Experience working in large, complex client environment
• Ability to develop business strategies based on analytical skills and business knowledge
• Experience participating in web application design sessions with client staff
• Experience with Microsoft Azure DevOps
• Experience facilitating client design sessions
• Experience with Microsoft Teams
• Experience with Microsoft OneNote
• Experience with Microsoft Axure