Business Analyst II

Insight is a Fortune 500 Solutions Integrator that focuses on unlocking the power of people and technology to drive transformation. The Business Analyst II is responsible for developing effective business processes, analyzing departmental revenue and expenses, and driving process improvements across the organization.

Responsibilities:

• Proactively identify, analyze, and recommend business process changes and improvements across the services organization systems and processes
• Represent services organization in cross functional process/system design and development efforts to ensure optimal end to end solutions
• Introduce and maintain highly repeatable and reliable processes, as well as supporting standards
• Develop methodology and document business processes. Ensure process documentation is current
• Manage multiple process/system improvement projects simultaneously
• Lead teams through business process analysis, requirements definition, problem solving and change management
• Identify the need for and plan change management to ensure a seamless transition from existing processes to new processes
• Conduct process analysis using standard data analysis and interview techniques. Need to be able to communicate with all levels of the organization in order to obtain information needed quickly
• Facilitate meetings with process owners to define new processes or fix existing processes. Encourage participation from team members to share knowledge and drive decisions regarding process improvement and change management
• Back up support for other team members to assist with system questions
• Learn new business processes with little direction
• Mentor and train Business Analyst I incumbents
• Other duties as assigned

Requirements:

• BS/BA required with a concentration in a business discipline preferred
• Minimum 6 years' experience in requirements definition, project management, change management and problem solving preferably in a service business
• Minimum 6 years' experience working with an ERP system, preferably SAP
• Experience with process improvements across different departments within an organization required
• Highly articulate and professional in both oral and written communication, as well as presentation, persuasion and negotiation skills to achieve desired result needed
• Must have broad business experience
• Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations required
• Ability to effectively present information and respond to questions from groups of managers, customers, other employees a must
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to write using original or innovative techniques or style
• Ability to make effective and/or persuasive presentations on controversial or complex topics to top management and/or boards of directors
• CRM experience a plus
• Specific experience in contracts, help desk, time reporting, resource management, outsourcing and billing a plus