Customer Service Manager (Remote)

Torentify is a company that helps working families access valuable insurance and benefit solutions. As a Customer Care Manager, you will work directly with clients through virtual meetings, helping them understand and enroll in benefit programs designed to protect their financial future.

Responsibilities:

• Customer Relationship Management
• Meet virtually with clients and families to discuss benefit options and coverage solutions
• Build strong, long-term client relationships based on trust and excellent service
• Guide customers through the enrollment process and answer questions regarding available programs
• Maintain ongoing communication with clients to ensure satisfaction and retention
• Client Support & Education
• Educate clients on available benefit plans and coverage options
• Provide personalized recommendations based on individual and family needs
• Address customer concerns and provide timely resolutions
• Deliver exceptional customer service throughout the client lifecycle
• Business Development
• Manage and grow a personal portfolio of clients
• Identify opportunities to strengthen client relationships and increase engagement
• Collaborate with team members and leadership to achieve business objectives
• Participate in training and professional development programs

Requirements:

• Strong communication and interpersonal skills
• Self-motivated with a positive and professional attitude
• Comfortable conducting virtual meetings using Zoom and other online communication tools
• Ability to work independently in a remote environment
• Strong relationship-building and customer service skills
• Must be legally authorized to work in the United States or Canada
• Previous customer service, sales, account management, or client relations experience
• Experience working in a remote or virtual environment
• Strong organizational and time-management skills
• Passion for helping others and achieving personal growth