Account Manager (P&C)

Understory is a leading provider of insurance solutions built for the era of climate change, and they are seeking a motivated Account Manager to join their Madison, WI team. In this pivotal role, you will work closely with Sales and Underwriting teams to strengthen senior-level relationships and drive revenue through renewals while ensuring exceptional client service and support.

Responsibilities:

• Leveraging a detail-oriented approach to ensure accurate, timely client document and resource development
• Cultivating and maintaining strong relationships with our internal teams and clients alike
• Collaborating seamlessly with the sales and underwriting teams to deliver superior service
• Providing regular updates and feedback to internal teams to drive product and service enhancements
• Coordinating and ensuring complete resolution documentation of client concerns with urgency, maintaining a solutions-focused mindset that emphasizes both efficiency and customer care
• Supporting our regular client and broker partner review meetings by sourcing, analyzing, calculating, collating, and updating performance metrics