Order to Cash Business Process Sr. Analyst-Orthopaedics

Johnson & Johnson is a leader in healthcare innovation, committed to improving health for humanity. They are seeking an Order to Cash Business Process Sr. Analyst for their Orthopaedics division, responsible for designing and deploying business processes, conducting root cause analysis, and collaborating with various teams to enhance the Order to Cash system.

Responsibilities:

• Lead moderate-size projects applying business knowledge, system expertise, strong decision-making skills, and project management skills
• Serve as a subject matter expert with multifunctional team members for Surgery, EP, & Neuro OTC processes by answering inquiries, resolving issues, and providing status updates to impacted business partners and IT teams
• Maintain a balance between business needs and strategies within IT standards to guide well-informed decisions
• Be accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements
• Collaborate with commercial, supply chain, compliance, and IT organizations to develop end-to-end strategic solutions and complete root cause analysis
• Design and maintain business process flows handled within the OTC platform
• Attend project status reviews and system change reviews for requirements gathering and scope definition
• Lead and coordinate support of business simulation and user acceptance testing

Requirements:

• Minimum of a Bachelor's degree or University degree is required; focused degree in Supply Chain, IT, or business focus preferred
• Minimum of 4 years of relevant professional experience
• Ability to communicate effectively with employees at all levels
• Validated experience in testing methodology
• Process-oriented mindset
• Supply chain experience
• Proficiency in SAP is required, with knowledge of the SAP Sales & Distribution module
• Knowledge of CSV, SOX, and GxP compliance requirements
• Strong analytical skills with technical competence
• Strong written and verbal communication skills
• Ability to successfully balance multiple priorities, stay organized, and work efficiently to meet commitments
• Project leadership experience
• Understanding of supply chain interdependencies end to end
• Demonstrated use of continuous improvement tools and methodologies such as Process Excellence, LEAN, and project management to evaluate, challenge, and optimize business processes
• Change management skills
• Validated experience working remotely with business partners in a highly collaborative environment
• Detailed understanding of Surgery business processes and data within and across areas
• Experience using Supply Chain technology platforms such as JIRA, Solman, or IRIS