Technical Program Manager- 10+ yrs- New York, New York(Onsite)

4+ years of experience in program management.

Strong leadership and presentation skills.

Good organizational, time, and team management skills.

Ability to communicate effectively in both technical and non-technical terms.

Expertise in reviewing technical documents, attention to detail.

Experience with partner-facing communication.

Experience with time-bound tasks such as meeting SLAs.

Enthusiastic about process improvements.

Strong analytical and problem-solving skills.

Experience working in GSuite is a plus

Knowledge of Google AI / GenAI tools.

Triage and review incoming customer resource requests for correctness and completeness.

Review, evaluate, and manage fulfillment requests in the internal Bug Management system.

Author and share customer updates.

Triage changes to incoming requests and customer concerns based on documented runbook processes.

Track update metrics and drive engagement for stale requests.

Create new fulfillment bugs based on documented runbook processes.

Drive resolution of customer issues identified in fulfillment requests.

Collect metrics that cannot be automated following a well-documented process.

 

Detail-oriented and able to successfully manage multiple stakeholders.

Ability to navigate through ambiguity.

Strong customer focus.

Technical acumen and sufficient experience necessary to understand infrastructure delivery requests.

Highly process-oriented.

Ability to work independently.

Excellent written and verbal communication skills.