Customer Service

JTBJ Enterprise is seeking Remote Customer Service Representatives to support clients in the travel and leisure industry. This is a fully remote work-from-home opportunity where you will assist customers with booking vacations, cruises, and travel packages while providing professional and timely support throughout their travel experience.

Responsibilities:

• Assist clients with planning and booking travel experiences including vacations, cruises, resorts, and travel packages
• Provide accurate and up-to-date information on destinations, pricing, and available options based on customer needs
• Manage reservations, update booking details, and maintain clear communication with clients before, during, and after their travel arrangements
• Respond to inquiries through phone, email, and online communication platforms in a professional and timely manner
• Maintain organized records of all customer interactions and bookings

Requirements:

• strong communication and customer service skills
• ability to work independently in a remote environment
• basic computer skills
• comfort using online systems
• reliable internet access
• organized
• detail-oriented
• able to manage multiple tasks effectively
• interest in travel, hospitality, or tourism
• previous experience in customer service, sales, hospitality, or travel-related roles