Transcription Project Manager

Planet Depos is seeking a Transcription Project Manager to oversee transcription jobs from start to finish. The role involves managing audio files, coordinating with reporters and transcribers, and ensuring timely responses to client requests.

Responsibilities:

• Receive and track in audio and files from digital reporters
• Assign, coordinate, and track transcription assignments with resources and vendors
• Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
• Provide feedback on digital reporter job submissions
• Monitor department inbox to promptly respond to client questions and other requests
• Field transcription-related phone calls and emails
• Maintain and update shared transcription calendars with deadlines
• Coordinate deliverables with production department
• Guide clients through the client-provided audio transcription request process, including providing cost estimates
• Enter job notes in Reporter Base
• Perform transcription duties as needed
• Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
• Other duties as assigned

Requirements:

• Bachelor's degree and/or a minimum of three years' experience in an office or customer-service setting or a combination of education and industry experience required
• Must have superb written and verbal communication skills
• Experience with Microsoft Office products
• Strong attention to detail and excellent customer service skills
• Analytical and problem-solving skills
• Decision-making skills and good judgment
• Must be able to work in a professional and confidential environment
• Transcription experience preferred