Order to Cash Business Process Sr. Analyst

Johnson & Johnson is a leader in healthcare innovation, committed to improving health outcomes through advanced medical solutions. The Order to Cash Business Process Sr. Analyst will play a crucial role in designing and deploying business processes while ensuring customer-centric operations within the MedTech sector. This position involves collaboration across Commercial, Supply Chain, IT, and Compliance to enhance order-to-cash processes and resolve related issues.

Responsibilities:

• Lead moderate-size projects applying business knowledge, system expertise, strong decision-making skills, and project management skills
• Serve as a subject matter expert with multifunctional team members for Surgery, EP, & Neuro OTC processes by answering inquiries, resolving issues, and providing status updates to impacted business partners and IT teams
• Maintain a balance between business needs and strategies within IT standards to guide well-informed decisions
• Be accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements
• Collaborate with commercial, supply chain, compliance, and IT organizations to develop end-to-end strategic solutions and complete root cause analysis
• Design and maintain business process flows handled within the OTC platform
• Attend project status reviews and system change reviews for requirements gathering and scope definition
• Lead and coordinate support of business simulation and user acceptance testing

Requirements:

• Minimum of a Bachelor's degree or University degree is required; focused degree in Supply Chain, IT, or business focus preferred
• Minimum of 4 years of relevant professional experience
• Ability to communicate effectively with employees at all levels
• Validated experience in testing methodology
• Process-oriented mindset
• Supply chain experience
• Proficiency in SAP is required, with knowledge of the SAP Sales & Distribution module
• Knowledge of CSV, SOX, and GxP compliance requirements
• Strong analytical skills with technical competence
• Strong written and verbal communication skills
• Ability to successfully balance multiple priorities, stay organized, and work efficiently to meet commitments
• Project leadership experience
• Understanding of supply chain interdependencies end to end
• Demonstrated use of continuous improvement tools and methodologies such as Process Excellence, LEAN, and project management to evaluate, challenge, and optimize business processes
• Change management skills
• Validated experience working remotely with business partners in a highly collaborative environment
• Detailed understanding of Surgery business processes and data within and across areas
• Experience using Supply Chain technology platforms such as JIRA, Solman, or IRIS