Service Now BCM Consultant

Job Summary :

For this role, we are looking for passionate Service Now BCM Consultant to bridge the gap between business risk stakeholders and technical developers. In this role, you would be responsible for designing, configuring, and implementing continuity modules like Business Impact Analysis, Crisis Management and Recovery Plans.

Years of experience needed

10 to 12 years of experience as BCM consultant in Service now.

Responsibilities / Experience

Requirement Gathering & Workshops: Lead meetings with client stakeholders to gather business objectives and define process workflows.

Solution Design & Configuration: Configure ServiceNow BCM modules (including Business Impact Analysis, Business Continuity Planning, Exercise Management, and Crisis Management).

Process Alignment: Ensure the customized ServiceNow setup complies with internal risk policies and external regulatory requirements.

Testing & Deployment: Lead User Acceptance Testing (UAT), triage defects, and support cutover activities during deployment.

Training & Documentation: Create solution documentation and deliver training sessions to end-users and client teams

Qualifications/Required Skills:

ServiceNow Platform Knowledge: Deep understanding of ServiceNow platform fundamentals, including CMDB architecture, workflows, and forms.

Domain Expertise: Solid grasp of Business Continuity Management (BCM) principles and IT Risk Management/GRC processes.

Technical Skills: Familiarity with ServiceNow scripting (JavaScript, Glide API, Client Scripts, Business Rules) is highly desired.

Consulting & Soft Skills: Exceptional communication, relationship-building, analytical, and problem-solving abilities.

Behavioral Skills:

Excellent Communication skills and collaboration skills

Ability to propose and implement improvements in the system

Ability to work with cross-functional stakeholders

Preferred Certification:

Certified System Administrator (CSA): The foundational prerequisite for almost all ServiceNow roles.

Implementation Specialist (CIS) - Risk and Compliance: Proves ability to implement GRC/IRM/BCM solutions