Location: Atlanta, GA
Duration ;12+ Months
Required Experience & Skills
- 8+ years of experience in:
- Engineering Operations
- Application Maintenance & Support
- Hands-on support experience with:
- Experience with:
- Monitoring tools (e.g., Dynatrace)
- Incident Management
- Change Management
Key Responsibilities
- Manage day-to-day operations activities for the CSO suite of applications, including:
- System upgrades
- Database patching
- Certificate renewals
- Incident triaging and resolution
- Own:
- System uptime
- SLA management
- Operational KPIs
- Lead:
- Incident management
- Executive communications
- Drive:
- Automation initiatives
- AI implementation strategy
- Manage:
- Budgets
- Vendor relationships
- Staffing
- Partner with:
- Security teams
- Engineering teams
- Architecture teams
- Ensure compliance with:
- SOX
- PCI
- ISO
- Internal audit requirements
- Build training plans for the team.
Preferred
- IAM/ILM domain knowledge is a plus.
Quick Skill Summary
Mandatory:
- Engineering Operations
- Application Support
- Java/J2EE
- Dynatrace
- Incident Management
- Change Management
- SLA/KPI Management
- Operations Leadership
Preferred:
- IAM/ILM
- Automation & AI initiatives
- Compliance (SOX, PCI, ISO)