Customer Service Representative

Joulé is a leading medical device company looking for an experienced Customer Service Representative. The role involves providing customer services related to sales and ensuring customer relations are maintained effectively.

Responsibilities:

• Provide customer services relating to sales, sales promotions, installations, and communications
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws
• Develop organization-wide initiatives to proactively inform and educate customers
• Develop improvement plans in response to customer surveys
• Work within well-defined procedures that may involve a variety of work routines
• Apply technical procedures that are well defined, requiring a basic understanding of work routines and procedures in own discipline

Requirements:

• Minimum of 2 years experience in customer service or related field
• Strong communication and interpersonal skills
• Ability to work within well-defined procedures and guidelines
• Experience with customer relations, claims resolution, and complaint management
• Basic knowledge of consumer laws
• Ability to work independently in a remote setting