TMPS Customer Service Representative 1

Arvest Bank is dedicated to serving its customers and communities since 1961. They are seeking a TMPS Customer Service Representative 1 to provide service support to business clients across various communication channels while maintaining a deep understanding of their TMPS products and services.

Responsibilities:

• Provide support to business customers with appropriate servicing across all channels (phones, secure messages, emails, video meetings, etc.) in accordance with designated schedule
• Serve as the primary point of contact and manage issues through to resolution for treasury management, merchant acquiring and card payment customers
• Issue resolution ranges from online access or login assistance to more complex inquiries
• Maintain a high level of knowledge regarding all aspects of TMPS products and services (more than 25), including features, benefits, fees, and disclosure requirements
• Ensure training is promptly completed as changes may be implemented frequently
• Develop and maintain proficiency in all internal and external applications (more than 25) to resolve customer, technical, and system inquiries
• Consistently deliver exceptional internal and external customer service in a professional, friendly, efficient, and helpful manner
• Meet and exceed all relevant metrics, including attendance, availability, and service quality
• Proactively identify and make recommendations for continuous improvement, ensuring a focus on customer verification and escalating suspicious requests
• Work directly with the TMPS Customer Service Manager and peer leaders to coordinate and complete assigned projects and duties
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties
• This includes, but is not limited to, complete compliance training and adherence to internal procedures and controls; reporting any known violations of compliance policies, laws, or regulations; and reporting any suspicious customer, client and/or account activity

Requirements:

• High School Diploma or General Education Degree (GED)
• 2 years relevant customer service or banking experience
• Relevant military experience is considered for veterans and transitioning service members
• Arvest experience or banking experience
• Knowledge of treasury management, merchant acquiring, card payments, or business banking
• Associates degree
• Bilingual skills in Spanish, Chinese and/or French