Sr. Director, Product & Experience Marketing

Thumbtack is a company that helps millions of people confidently care for their homes, providing personalized guidance and a best-in-class hiring experience. The Sr. Director of Product & Experience Marketing will lead both Product Marketing and Experience Marketing, driving strategy and execution while managing a team of experienced marketers to enhance customer relationships and product engagement.

Responsibilities:

• Serve as the voice of the homeowner and the professional inside Thumbtack — building a continuous, rigorous understanding of what both audiences need, how they make decisions, and where the product earns or loses their trust, and bringing that perspective into product planning before decisions are made
• Partner with product and senior leadership to shape product vision and strategy, contributing customer insight, market perspective, and positioning upstream of the roadmap rather than downstream of engineering
• Lead Product Marketing to define positioning and product narrative ahead of the roadmap — for both homeowners and professionals — ensuring messaging holds coherence across a two-sided marketplace from company narrative through in-product copy
• Set the strategic direction for Experience Marketing, connecting Lifecycle, Landing Page optimization and Content Marketing so behavioral signals and content performance inform each other and align with the broader growth strategy
• Partner directly with the CPO, CCO, and Growth leadership on roadmap priorities, go-to-market strategy, and commercial alignment
• Represent your team's strategy and results clearly to senior leadership and serve as a credible voice for PMM and Experience Marketing in cross-functional conversations
• Develop your team, create clear accountability, and foster an environment where strong marketers do their best work

Requirements:

• 10+ years of experience in product marketing, lifecycle marketing, or both, including significant experience leading high-performing teams at the Senior Director level (or equivalent) within a high-growth company
• A track record of working closely with product teams, not just downstream of them; you have built positioning and messaging frameworks that hold across multiple audiences and a complex product portfolio
• Demonstrated ability to build positioning and messaging frameworks that hold across multiple audiences and a complex product portfolio
• A clear point of view on how segmentation, personalization, and behavioral data should shape how a company communicates with its users over time
• Strong cross-functional instincts—you earn trust with product, engineering, and commercial teams by being specific, rigorous, and useful
• A commitment to developing your team and building clear accountability structures that help strong people do their best work
• Preferred experience in a two-sided marketplace, where the same product must earn trust with consumers and business users who care about very different things