The Resident Care Director is responsible for coordinating, directing, and overseeing all resident services within the Assisted Living and Memory Care neighborhoods. This role leads the clinical evaluation and admission process, ensures resident satisfaction, and supports residents in achieving realistic goals while promoting independence, dignity, and quality of life. The Resident Care Director provides clinical leadership and operational oversight for Assisted Living and Memory Care, including hiring, training, scheduling, supervision, and performance management of CNAs and Nursing staff. This position ensures compliance with all applicable state regulations, licensure requirements, and community policies while maintaining a safe, supportive, and person-centered care environment for residents with varying levels of cognitive and physical needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
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Coordinates and oversees the resident admission process for Assisted Living and Memory Care, including outreach, interviews, clinical evaluations, and completion of all required admission documentation and functional assessments.
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Conducts ongoing nursing assessments and evaluations to ensure services remain appropriate to resident needs, cognitive status, and regulatory requirements.
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Provides clinical oversight and leadership for Memory Care residents, including dementia-informed care approaches, behavioral interventions, and staff support.
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Recruits, interviews, hires, trains, schedules, supervises, coaches, and disciplines Certified Nursing Assistants (CNAs) and nursing staff in accordance with organizational policies.
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Ensures residents are supported and encouraged to function as independently as possible while maintaining safety, dignity, and respect.
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Protects and enforces all Resident Rights and Responsibilities in accordance with state regulations and community standards.
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Ensures full compliance with all Florida Assisted Living Facility and Memory Care rules, regulations, licensure requirements, and internal policies.
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Establishes and maintains effective working relationships with residents, families, responsible parties, physicians, and external service providers.
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Maintains accurate, complete, and timely resident records, reports, and communications as required by state agencies and internal guidelines.
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Ensures compliance with all Fire Safety Procedures, including scheduling, documenting, and participating in mandatory fire drills.
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Oversees the resident transfer and discharge process, ensuring smooth and appropriate transitions to higher levels of care when necessary.
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Counsels residents and resident representatives regarding care needs, behavioral changes, transitions, and available resources.
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Conducts ongoing care management meetings and interdisciplinary discussions for Assisted Living and Memory Care residents.
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Provides guidance, coaching, and support to staff regarding resident-specific challenges, behaviors, and dementia-related care strategies.
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Communicates and collaborates with appropriate agencies, healthcare providers, pharmacies, and community partners.
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Participates in quality assurance, care planning, and performance improvement initiatives.
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Performs on-call responsibilities as assigned.
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Other duties as assigned by Supervisor.
SUPERVISORY RESPONSIBILITIES
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Supervises Certified Nursing Assistants (CNAs) and nursing staff to ensure high-quality care and services in a respectful, person-centered environment.
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Coordinates with department directors and supervisors to schedule and deliver services provided to residents.
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Ensures appropriate staffing levels based on resident acuity, census, and operational needs.
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Conducts performance evaluations, provides regular feedback, and administers coaching and corrective action as necessary.
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Supports staff training, development, engagement, and retention efforts, with an emphasis on dementia-informed care.
ENVIRONMENTAL ADAPTABILITY
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Works primarily indoors in a climate-controlled environment.
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Possible exposure to blood and body fluids, infectious diseases, and hazardous materials.
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Possible exposure to chemicals listed in the MSDS manual.
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May encounter residents who are ill, cognitively impaired, distressed, or exhibit challenging behaviors.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATIONAL REQUIREMENTS AND EXPERIENCE
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Active Registered Nurse (RN) license in the State of Florida (required).
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Completion of Florida ALF Core Training and current Core Competency certification (required)
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Minimum of two (2) years of nursing experience in Assisted Living, Skilled Nursing, Memory Care, Long-Term Care, or a related healthcare setting.
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Minimum of one (1) year of supervisory or leadership experience in a healthcare environment (preferred).
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Experience working with residents with Alzheimer’s disease or other forms of dementia (strongly preferred).
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Knowledge of AHCA regulations, Florida Administrative Code for Assisted Living, and best practices for Memory Care operations.
KNOWLEDGE, SKILLS AND ABILITIES
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Attention to Detail: Must be able to follow specific rules and schedules, as established by supervisor, based on resident needs
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Interpersonal Skills: Ability to work in a polite, respectful, caring, calm, and compassionate way
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Ability to Handle Confidential Information: Must be a trustworthy individual who can keep items confidential as appropriate
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Language Ability:
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Ability to communicate clearly and professionally in writing and verbally.
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Ability to read and interpret documents such as safety rules, operating instructions, care plans, medication records, and procedure manuals.
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Ability to write routine reports, clinical notes, assessments, and correspondence.
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Ability to speak effectively and present informs of customers or employees of organization.
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Mathematical Skills:
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Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
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Ability to calculate percentages and interpret clinical data, staffing ratios, and medication dosages.
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Problem-Solving & Adaptability:
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Ability to apply clinical judgment and common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
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Ability to assess and respond to situations involving multiple variables and make sound nursing and leadership decisions.
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Ability to problem-solve effectively in both routine and emergency situations.
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Computer Skills:
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Ability to use Microsoft Windows and standard office applications.
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Ability to use Electronic Health Record (EHR) systems and other healthcare-specific software.
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Ability to use digital tools for scheduling, training, documentation, and communication.
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Competencies:
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Must demonstrate a warm, positive, and outgoing personality and behavior
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Must demonstrate an interest in working with a senior population
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Interacts with Residents, Associates, families, vendors, and other contacts in a courteous and friendly manner
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Respond promptly to the Resident and the visitor's needs. Responds to requests for service and assistance
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Completes tasks correctly and on time
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Possesses excellent organizational skills
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Possesses the ability to take initiative, think independently, and use good judgment
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Must be a team player who can manage multiple tasks at once
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Ability to work weekends, holidays, or evening shifts as needed.
PHYSICAL REQUIREMENTS
The physical demands outlined below represent those necessary for an individual to successfully perform the essential functions of this role. Reasonable accommodations may be provided to support individuals with disabilities in fulfilling these responsibilities.
The following activities are required for this position and are categorized based on frequency