M365 Product Support Specialist (Infrastructure Spec 2)

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

As the M365 Product Support Specialist, you will provide front-line support for Microsoft 365 products including, but not limited to SharePoint, Teams, Power Platform, and Copilot. As the first point of contact for user issues, you will perform basic administrative tasks, routine maintenance activities, and participate in Governance activities and projects supporting M365.  

Duties include but are not limited to: 

• Provide front‑line support for Microsoft 365 apps and services, including troubleshooting Outlook, Teams, SharePoint, and Office issues, and guiding users on core features and best practices.
• Monitor service health, report issues, manage licenses and basic configurations, and maintain user, contact, distribution list, and Microsoft 365 group information.
• Maintain SharePoint sites by updating content, navigation, libraries, lists, permissions, metadata, templates, and performing routine audits and cleanup.
• Support Power Platform by assisting with basic Power Apps development, creating simple Power Automate flows, guiding citizen developers, testing solutions, and maintaining component libraries and documentation.
• Create and maintain user guides, knowledge articles, training materials, tutorials, and communications on new features, service updates, and best practices.
• Track service metrics, usage, and adoption; generate routine reports; support compliance data collection, security monitoring, and maintain service catalogs.
• Support M365 governance by communicating policies, ensuring adherence to standards, contributing to governance documentation, and assisting with governance‑related projects and reviews.
• Stay current on Microsoft 365 roadmap updates and governance policies to support informed decision‑making and user guidance.

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN: 20039865.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following: 

Option 1

• 48 months combined work experience in any combination of the following: 
  Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains;
• 12 months work experience in specified primary technology (Office Productivity Suite).

Option 2

• Completion of associate core program in computer science or information systems;
• 30 months combined work experience in any combination of the following: 
• Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains;
• 12 months work experience in specified primary technology (Office Productivity Suite).

Option 3

• Completion of undergraduate core program in computer science or information systems;
• 24 months combined work experience in any combination of the following: 
• Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains;
• 12 months work experience in specified primary technology (Office Productivity Suite).

Option 3

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Range Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $41.81 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6 

Step 7 

Step 8  

Step 9  

$41.81

$43.90

$46.00

$48.28

$50.66

$53.13

$55.72

$58.55

$61.49

$86,965

$91,312

$95,682

$100,422

$105,373

$110,510

$115,898

$121,784

$127,899

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months 

66 Months 

78 Months 

90 Months 

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Selection Priority Notice

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.