Lead Collections Specialist

At Luxer One, we’re committed to making life simpler by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last mile delivery at multifamily properties and offices, or click & collect orders in retail, we find the best solutions for our customers and ensure their success.

We are seeking an experienced, detail-oriented Lead Collections Specialist to join our growing organization. As the Lead Collections Specialist, you will lead and support a team of 5-6 collection specialists to achieve collection goals. You will also assist the Accounting Manager in document preparation and interpret complicated financial information for the operations team and upper management.

• Lead and support a team of 5-6 collection specialists to achieve collection goals

• Assign and balance account portfolios and daily workload across team members

• Provide guidance, coaching, and on-the-job training to improve team performance

• Act as the first point of escalation for complex or sensitive accounts

• Monitor team productivity and ensure adherence to collection schedules and follow-ups

• Support audit requirements and maintain accurate financial records

• Support supervisors in tracking team KPIs (collections %, aging buckets)

• Investigate and resolve billing discrepancies and disputes

• Support team goals by helping reduce overall delinquency and DSO

• Monitor accounts receivable aging reports and identify past-due accounts

• Manage a portfolio of key or high-risk accounts

• Review and support resolution of billing disputes and payment delays

• Approve or recommend payment plans, settlements, or escalations

• Ensure consistent follow-up on delinquent accounts across the team

• Coordinate with Billing, Sales, and Customer Service teams to resolve disputes.

• Communicate customer issues impacting collections to leadership

• Support initiatives to improve customer payment behavior and processes

• Special projects as assigned.

• Assist the accounting manager in preparing documents and interpreting complicated financial information for the operations team and upper management.

At a Minimum, You Should Have:

Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.