Key skills
CommunicationProblem Solving
About this role
About Citco:
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Your Role:
- You will ensure SLAs are met by monitoring and prioritizing tasks/activities
- Strong grasp and adherence to Citco workflows, policies and procedures
- Take a more senior role in the team by assisting team members in handling and prioritizing their workload
- Communicate effectively with supervisor and manager regarding any escalations or development areas for junior staff
- Provide timely and accurate approvals (Receipts/Payments/Moxie emails)
Business, Technical and Commercial Awareness:
- Strong technical knowledge and ability to effectively answer team members questions
- Further knowledge by becoming a SME within the team – for example: Moxie/AXI/ECM/SSC/Treasury
- Monitor new processes and procedures to ensure accuracy and efficiency
- Gain full understanding of processes and procedures and sharing them with the team
- Provide constructive feedback on processes and procedures and identify areas of possible improvements
Ability to work on complex cases; a strong understanding of:
- Global policies
- Global escalations points
- Ability to understand legal documents and to formulate a sound resolution
- Develop good working relations with all internal business partners
Quality and Risk Control:
- Manage and understand all systems used on the team
Ability to understand delays and past due items and take action to reduce them to meet desired targets:
- Review and approve work ensuring 100% accuracy (Receipts/Payments/Moxie emails)
- Problem Solving – analyze problems and provide possible solutions
- Escalation – raise potential issues to the manager/supervisor. Offer support to the teams when necessary. Able to identify and understand the cause of escalated issues, and present the issue along with a solution.
Client Service:
- Demonstrate a full understanding of all deliverables and timing
- Daily monitoring of ECM/AXI queues to ensure expectations are met
- Daily monitoring of Moxie queues to ensure 95% 100% SLA is met
- Ensure AXI on hold receipt queue is monitored and cleared on a daily basis
- Ensure Moxie approval queue is monitored and cleared on a daily basis
Teamwork:
- Assist supervisor in the daily monitoring of team workload
- Assist manager and supervisor in the training of new and existing team members and suggest possible areas of development within team structure
- Cross train and become familiar with funds on other teams in order to assist during peak periods and absences
- Regularly contribute to team meetings and huddles; this includes chairing, taking minutes and providing agenda topics
Drive for Results and lead by example:
- Be proactive – take steps to ensure that tasks are completed in an efficient manner; follow up with teams that have launches or capital calls
- Take initiative – identify gaps or areas of improvement in policies, processes and procedures and take first step to initiate change. For example, identify efficiencies such as tasks/items that can be handled by the SSC team and therefore increasing SSC utilization across the team
- Maintain a positive attitude at all times and adherence to Company Code of Conducts (including being punctual, and understanding Company policies)
- Take Ownership – ensure that issues/tasks are seen through from start to finish; this includes distribution of deliverables through follow up and engagement of internal and external business partners and effective communication
About You:
- You have a minimum of 2-4 years of recent or relevant KYC/AML experience with a financial institution, law firm, or other regulated environment; experience with a fund administrator (for Hedge Funds or Private Equity Funds) is considered an asset and will be preferred.
- Knowledge of KYC/AML industry tools and vendor products
- Strong analytical and investigative skills and demonstrated ability to operate at a strategic level
- Excellent verbal and written communication skills
- ACAMS is considered an asset
Salary Range: CAD 62,000 - CAD 72,000
- This posting is not for an existing vacancy; we are building a candidate pool for future opportunities.
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.