Desktop Support Technician (Windows 11 Deployment, Imaging)
Concord, North Carolina, United States of America
Contract
2 hours ago
$20 - $25 USD
Key skills
Active DirectoryCommunication
About this role
Job Title: Desktop Support Technician (Windows 11 Deployment, Imaging)
Location: Concord, CA(Onsite)
Position Type: Contract
Job Summary:
We are seeking a Desktop Support Technician with experience in Windows 11 deployments, desktop imaging, and end-user support. The ideal candidate will provide onsite technical support, perform device deployments and upgrades, troubleshoot hardware and software issues, and support IT operations in a fast-paced healthcare environment.
Key Responsibilities:
- Deploy, image, and configure Windows 11 desktops and laptops.
- Provide onsite support for hardware, software, and application-related issues.
- Handle incident resolution, break/fix support, and service requests.
- Perform device refreshes, upgrades, and hardware lifecycle management activities.
- Document issues and resolutions in ticketing systems and assist with root cause analysis.
- Collaborate with Tier II/III support teams to escalate and resolve complex technical issues.
- Support Active Directory, Microsoft 365, and endpoint management tools such as SCCM/MECM, Intune, or Autopilot.
Required Skills:
- Experience with Windows 11 deployment and desktop imaging.
- Knowledge of SCCM/MECM, MDT, Intune, or Autopilot.
- Strong desktop, laptop, and peripheral troubleshooting skills.
- Experience with ticketing systems and incident management.
- Excellent communication and customer service skills.
- Healthcare, hospital, or clinic IT support experience is a plus.