Senior Functional Consultant - Managed Services - Philippines
Philippines, Philippines
Full Time
7 hours ago
Key skills
AIETLSalesforceJiraLeadershipProject ManagementStakeholder ManagementCommunicationCollaborationSales
About this role
OSF Digital is a leading digital transformation specialist and trusted Salesforce partner for over a decade. We excel in B2B, B2C, and multi-cloud solutions, recently celebrating our 20th anniversary.
Our achievements include:
- Recognition in Fast Company's best workplaces for innovators
- Salesforce 2023 Partner Innovation Awards for Multi-Cloud Digital Transformation
In 2024, we:
- Completed 1,400 Salesforce multi-cloud engagements
- Earned 3,000+ Salesforce certifications
Our AI-powered solutions drive data-driven results and enhance operational efficiency. With 45 locations and 2,000 clients worldwide, we build trust through innovation.
Key Responsibilities include:
- Requirement Gathering and Analysis: Collaborate with clients to understand their business needs and translate them into Salesforce solutions.
- Solution Design: Design scalable and efficient Salesforce solutions that align with client requirements and industry best practices.
- Configuration and Customization: Configure Salesforce applications and customize them using declarative tools to meet specific business needs.
- Integration: Work on integrating Salesforce with other systems and platforms to ensure seamless data flow and process automation.
- User Training and Support: Provide training to end-users and offer ongoing support to ensure effective use of Salesforce solutions.
- Documentation: Create and maintain comprehensive documentation of Salesforce configurations, customizations, and processes.
- Quality Assurance: Conduct testing and quality assurance to ensure the Salesforce solutions meet the required standards and function as expected.
- Stakeholder Management: Engage with stakeholders to manage expectations, provide updates, and ensure satisfaction with the Salesforce solutions. Continuous Improvement: Identify opportunities for process improvements and enhancements within the Salesforce environment.
- Compliance and Security: Ensure that Salesforce solutions comply with organizational policies and industry regulations, maintaining data security and privacy.
Requirements
Competencies
- Technical Proficiency: Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and other Salesforce products.
- Analytical Skills: Ability to analyze complex business requirements and translate them into effective Salesforce solutions.
- Problem-Solving: Strong problem-solving skills to address and resolve technical and functional challenges.
- Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.
- Project Management: Ability to lead multiple projects and tasks simultaneously, ensuring timely delivery and quality.
- Customer Focus: Strong focus on customer satisfaction and the ability to build and maintain client relationships.
- Adaptability: Flexibility to adapt to changing business needs and technology advancements.
- Collaboration: Ability to work collaboratively with cross-functional teams and stakeholders.
- Attention to Detail: Keen attention to detail to ensure accuracy and quality in solution design and implementation.
- Leadership: Leadership skills to guide and mentor junior consultants and contribute to team development.
Skill Set
- Salesforce Expertise: In-depth knowledge of Salesforce products, including Sales Cloud, Service Cloud,.
- Configuration Skills: Proficiency in Salesforce configuration, including validation rules, and custom objects.
- Salesforce Flow: Expertise in designing and implementing Salesforce Flows for process automation and complex business logic.
- Data Management: Skills in data migration, data cleansing, and data integration using tools like Data Loader and third-party ETL tools.
- Integration Knowledge: Experience with integrating Salesforce with other systems.
- Business Analysis: Ability to conduct business analysis and gather requirements to design effective Salesforce solutions.
- User Training and Support: Experience in providing user training and support to ensure successful adoption of Salesforce solutions.
- Project Management Tools: Familiarity with project management tools like JIRA and Trello for tracking and managing tasks.
- Problem-Solving: Strong problem-solving skills to troubleshoot and resolve issues within the Salesforce environment.
- Certifications: Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, and Salesforce Certified Platform App Builder.
Benefits
Why join OSF Digital?
As a Salesforce Platinum Partner, we offer cutting-edge projects with a global impact. Gain expertise in diverse cloud platforms, including AI, and make a significant difference to clients.
- Deliver top-quality outcomes for renowned brands
- Join a diverse team of 2,500+ professionals around the world
- Foster teamwork and long-term customer relationships
- Grow your career and access training and career advancement opportunities in our diverse and inclusive workplace.
- Join OSF Digital and unlock your potential. Be part of a highly talented team that is shaping the future of digital transformation.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. Explore our opportunities and join us on an amazing journey!