Business Operations Analyst

AmeriHealth Caritas is a company focused on enhancing member engagement through effective communication strategies. The Business Operations Analyst - Member Communications will support optimization efforts for member-facing communications, ensuring accuracy and compliance while analyzing data to improve engagement and outcomes.

Responsibilities:

• Support the execution of member-focused communications across mail, email, text, and web channels, ensuring accuracy, consistency, and operational readiness
• Coordinate inputs, timelines, and execution for event-based communications (e.g., Open Enrollment, new market launches, vendor outreach)
• Collaborate with Corporate Communications, Operations, Compliance, and vendors to deliver timely and effective communications
• Ensure communications align with regulatory, operational, and brand standards
• Analyze member communication data and outcomes to identify trends, gaps, risks, and opportunities
• Develop and maintain data-driven reporting on communication performance and operational impact
• Ensure data accuracy and validate communication logic, outputs, and targeting criteria
• Translate complex findings into clear, concise insights to support decision-making
• Identify and support opportunities to improve member engagement, clarity, and experience
• Contribute to optimization efforts that reduce operational friction and improve communication effectiveness
• Support testing, measurement, and refinement of communication strategies
• Develop and maintain documentation, inventories, and repositories for communication materials and processes
• Create and maintain structured process documentation supporting operational consistency
• Manage and organize departmental SharePoint and communication repositories
• Support governance and quality review processes for communications
• Partner with business and functional teams to implement, support, and sustain member communications initiatives
• Coordinate across stakeholders to align communications with enterprise operational priorities
• Present analysis, recommendations, and materials in a clear and professional manner

Requirements:

• Bachelor's degree or 5 years of equivalent work experience
• 1 to 3 years of experience in data analysis, communications operations, project management, or process improvement
• Experience working with data analysis and reporting tools, including Microsoft Office Suite, SharePoint, Visio, Tableau, PowerBI, and Facets
• Strong data analysis and data mining skills with the ability to identify trends, opportunities, and operational inefficiencies while ensuring data accuracy and integrity
• Ability to translate complex data and process findings into clear, concise written summaries and insights
• Experience collaborating with cross‑functional business partners
• Organizational and project coordination skills to manage multiple initiatives, documentation, and repositories simultaneously while meeting deadlines
• Experience in healthcare, managed care, or regulated environments