Customer Service Associate Representative

Mindlance is a company seeking a Customer Service Associate Representative. The role involves conducting medical questionnaires, maintaining call metrics, and providing excellent customer service in a call center environment.

Responsibilities:

• Candidates must have a quiet and private space designated for focused work
• Must have high speed internet
• Excellent written, verbal and interpersonal communication skills
• Competent computer skills, proficiency in Microsoft Office Suite and Outlook
• Exceptional organizational and time- management focus, with attention to detail
• Ability to work under own initiative
• Prior Insurance experience preferred
• Conduct & complete medical questionnaires with applicants
• Metrics are based on call audits, maintaining regular attendance and average calls completed
• Hours given will vary between 7am- 7pm CST & based on business need
• 1+ years’ experience in call center environment preferred
• Experience communicating with medical terminology a plus

Requirements:

• Candidates must have a quiet and private space designated for focused work
• Must have high speed internet
• Excellent written, verbal and interpersonal communication skills
• Competent computer skills, proficiency in Microsoft Office Suite and Outlook
• Exceptional organizational and time- management focus, with attention to detail
• Ability to work under own initiative
• Conduct & complete medical questionnaires with applicants
• Metrics are based on call audits, maintaining regular attendance and average calls completed
• Hours given will vary between 7am- 7pm CST & based on business need
• High school diploma or equivalent required
• Prior Insurance experience preferred
• 1+ years' experience in call center environment preferred
• Experience communicating with medical terminology a plus