Sr. Specialist, Media Operations (Remote)

Monks is a global, digital-first, data-driven marketing agency focused on innovative solutions. The Sr. Specialist in Media Operations will manage and optimize media campaigns while collaborating with clients and team members to enhance client services and ensure effective platform usage.

Responsibilities:

• Lead the development and execution of media plans and independently own client communications and platform trainings. Use your knowledge of client business and collaboration skills to identify and action upon client service opportunities in partnership with internal teams. Your technical expertise will enrich the experience of junior team members, inclusive of proactively knowledge sharing and demonstrating best practices
• Own media strategy and campaign planning, builds, and ongoing management of our clients’ media efforts, including QA
• Build trust and rapport with clients and own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution
• Work effectively with team members to complete day-to-day tasks for both clients and internal efforts and actively seek opportunities to guide junior team members in need of assistance with tasks (internal and external)
• Collaborate with peers to receive learnings, from both internal and external sources
• Learn and act on explicit motivations/needs of both internal and external stakeholders, build baseline trust & rapport via written & verbal communication, and actively seek to understand and improve the client experience
• Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to…
• Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc
• Keep up to date on Monks offerings and changes within the ad industry, and identify opportunities to enhance client services