IT Systems Support Specialist or Senior Specialist (Contract to Hire)

Description

Position Summary

This IT Systems Support position (On-site) in Information and Technology Services is a Temporary/Non-Exempt position (6 months to Hire) at Kashiv BioSciences, LLC, in Piscataway, NJ (Primary location: Piscataway, NJ; travel to Chicago, IL (Up to 20%) as per supervisor discretion). This candidate is responsible for supporting computers, servers, and networks, documents, installations, upgrades, and monitoring network performance. Must support in the Pharma/BioSciences GxP environment, and LAB / LAB Equipment related projects as it relates to IT Support. This position is not eligible for H-1B or other employment-based sponsorship. Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Essential Duties and Responsibilities:

This IT Systems Support position (On-site) in Information and Technology Services is a Temporary/Non-Exempt position (6 months to Hire) at Kashiv BioSciences, LLC, in Piscataway, NJ (Primary location: Piscataway, NJ; travel to Chicago, IL (Up to 20%) as per supervisor discretion). This candidate is responsible for supporting computers, servers, and networks, documents, installations, upgrades, and monitoring network performance. Must support in the Pharma/BioSciences GxP environment, and LAB / LAB Equipment related projects as it relates to IT Support. This position is not eligible for H-1B or other employment-based sponsorship. Applicants must be a to work in the U.S. without sponsorship now or in the future.

• Provide Tier 1 technical support for desktops, laptops, mobile devices, printers, and peripherals.

• Troubleshoot and resolve hardware/software issues.

• Perform routine system administration tasks, including user account management via Active Directory and Azure AD

• Configure, deploy, and maintain workstations, software packages, and security updates.

• Monitor and support local and cloud-based network systems (LAN/WAN, VPN, Wi-Fi).

• Manage and troubleshoot Office 365 applications (Outlook, Teams, SharePoint, OneDrive).

• Use ticketing systems (e.g., Zendesk) to track, prioritize, and document support requests.

• Conduct basic network diagnostics using tools like ping, traceroute, or ipconfig.

• Assist with asset tracking, license management, and hardware inventory control.

• Provide technical support for remote users, including remote desktop tools (e.g., TeamViewer, AnyDesk, RDP).

• Follow standard operating procedures for incident response, escalation, and documentation.

• Assist in implementation and maintenance of endpoint security solutions (antivirus, disk encryption, MFA).

• Provide IT support for validated systems and applications used in GMP environments, ensuring adherence to data integrity and compliance requirements.

• Assist in the deployment, configuration, and maintenance of GMP-compliant IT infrastructure, including system validation and documentation.

• Support audit readiness by maintaining proper documentation of changes, incidents, and system configurations as per GMP guidelines. Management may require involvement in other critical business-impacting projects that may be outside of regular job duties defined herein.

Requirements

Position Requirements and Qualifications

Minimum Requirements:

Education and Experience:

• Requires a bachelor’s degree or equivalent experience.

• Minimum 1-3 Years of experience in the IT industry is preferred OR equivalent experience.

Preferred Requirements:

• Focus on configuring, deploying, and maintaining workstations, software packages, and security updates.

• Monitor and support local and cloud-based network systems (LAN/WAN, VPN, Wi-Fi, and related apps).

• Manage and troubleshoot Office 365 applications (Outlook, Teams, SharePoint, OneDrive).

• Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, knowledge of analytical lab pharma manufacturing equipment, Quality Systems.

• Expect to be up to date and current with the company-mandated GxP training via MasterControl.

• For more detail, please refer to the ESSENTIAL DUTIES AND RESPONSIBILITIES Section.

Compensation:

• Hourly pay range depending on experience and fit for the position: $25-$45 plus per hour                

SPECIALIZED KNOWLEDGE AND SKILLS:

• Must be able to understand, read, write, and speak English fluently.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

General Work Environment:

• Cubicle Space (as per availability)

Noise:

• Standard office environment noise. Some higher noise levels will need to be tolerated while working in manufacturing areas.

Standing/Lifting:

• Walking through the manufacturing and Quality/GxP Lab area when required.

• Walking to workstations when required.

• No special lifting requirements.

Visual:

• No special requirements.

Stress:

• High-paced, demanding environment to meet ambitious project goals.

Travel:

• Minimal to moderate travel will be expected between Chicago, IL, Piscataway, NJ, and South Plainfield, NJ.

Notes: 

• This position is not eligible for H-1B or other employment-based sponsorship.

• Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Supervisory Responsibility, if any:  No

This position description is not a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Kashiv BioSciences, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kashiv BioSciences, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.