Saransh IncRemote
Manufacturing IT Support Engineer
United States of America
Full Time
6 hours ago
$140,000 USD
H1B Sponsor Likely
Key skills
SQLVB.NET.NETOracleServiceNowStakeholder ManagementCommunication
About this role
Saransh Inc is seeking a Manufacturing IT Support Engineer to enhance their operational efficiency. The role involves monitoring incidents, coordinating with cross-functional teams, and ensuring quality delivery while following service management processes.
Responsibilities:
- Day to day incident monitoring and resolution (Service Now preferred)
- Interaction with client (IT & Business users) on functional issues
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Interaction with SME’s on functional issues
- Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
- Tracks and report progress to stakeholders
- Development of functionalities as per requirement provided y customer
Requirements:
- Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
- Stakeholder management, share regular updates and assist in preparing operational reports
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Good experience as a .Net developer
- Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
- Good Experience on any SCADA platforms
- Strong experience in database technologies of SQL, Oracle
- Interaction with SME's on functional issues
- Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
- Tracks and report progress to stakeholders
- Working experience in 'ServiceNow' and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
- Day to day incident monitoring and resolution
- Interaction with client (IT & Business users) on functional issues
- Development of functionalities as per requirement provided by customer
- Flexible
- Excellent communication skills
- Continuous learning attitude
- Team worker
- Meticulous
- Working with Manufacturing Customer will be an added advantage
- Service Now preferred