SRE Production Support Engineer
Malvern, Arkansas, United States of America
Contract
3 hours ago
$50 - $60 USD
Key skills
SQLShellBashKafkaAWSAzureTerraformKubernetesDockerJenkinsAnsibleNGINXCloudWatchPostgreSQLMySQLOracleSQL ServerPrometheusGrafanaSplunkDynatraceAppDynamicsGitRabbitMQAgileCI/CDChange Management
About this role
Job Title: SRE Production Support Engineer
Location: Malvern, PA (Onsite/Only Local)
Job Type: Contract
Client: TCS/Vanguard
Key Responsibilities
- Provide L2/L3 production support for mission-critical applications.
- Monitor application health, infrastructure, and platform performance.
- Respond to production incidents and restore services within SLA.
- Perform root cause analysis (RCA) and implement permanent fixes.
- Troubleshoot application, middleware, infrastructure, and database issues.
- Participate in 24x7 on-call production support rotation.
- Automate repetitive operational tasks using scripting.
- Monitor application logs and system metrics.
- Collaborate with development teams to improve application reliability.
- Support production deployments and release activities.
- Maintain operational runbooks and support documentation.
- Implement proactive monitoring and alerting.
- Participate in problem management and continuous improvement initiatives.
Required Skills
Production Support
- 5+ years of Production Support/SRE experience
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis (RCA)
- Release Support
- Production Deployments
Linux
- Linux Administration
- Shell Scripting
- Bash
- Process Management
- File Systems
- Cron Jobs
- Log Analysis
- grep
- awk
- sed
- tail
- journalctl
Monitoring & Observability
- Splunk
- Dynatrace
- AppDynamics
- Grafana
- Prometheus
- ELK
- CloudWatch
Cloud
- AWS
- Azure (preferred)
- Kubernetes
- Docker
DevOps
- Jenkins
- Git
- Maven
- Ansible
- Terraform
- CI/CD Pipelines
Middleware
- Apache
- Nginx
- Tomcat
- WebLogic
- JBoss
Databases
- Oracle
- SQL Server
- PostgreSQL
- MySQL
- SQL
Messaging
- Kafka
- MQ
- RabbitMQ
Required Experience
- Experience supporting high-availability production environments.
- Experience working in an SRE or Production Support role.
- Strong Linux troubleshooting skills.
- Experience with monitoring and alerting tools.
- Experience analyzing application and server logs.
- Knowledge of networking fundamentals (TCP/IP, DNS, Load Balancers).
- Experience with automation and scripting.
- Experience with ITIL processes.
- Experience working in Agile environments.