Digital Support Specialist

About the role

Mater's Digital Technology & Information team is seeking a Digital Support Specialist to join our Gold Coast based team in a full-time, 12 month maximum-term position based at our Gold Coast Office.

This is an exciting opportunity to play a key role in supporting Mater's continued growth, including major workforce expansion across Mater Hospital Springfield and the Gold Coast. Working within a fast-paced healthcare environment, you'll provide expert technical support, resolve complex IT issues, and help ensure our people have the digital tools they need to deliver exceptional patient care.

Salary range: $46.96 - $51.73 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

As a Digital Support Specialist, you'll provide advanced technical support while contributing to the ongoing success and improvement of Mater's Digital Service Centre.

In this role, you will:

• Investigate and resolve complex desktop, application, hardware, and technology-related issues
• Provide Level 1 and Level 2 support across desktop, audio-visual, telephony, networking, and mobile technologies
• Deliver support via phone, digital channels, and face-to-face interactions
• Install, configure, and upgrade IT equipment including computers, printers, AV equipment, and other technology devices
• Assist with system upgrades, technology deployments, and approved change activities
• Maintain accurate documentation, knowledge articles, and service records
• Support IT asset management processes and equipment lifecycle activities
• Provide technical guidance and mentoring to Digital Support Officers and Service Centre team members
• Collaborate with specialist technical teams to identify opportunities for service improvement
• Participate in an after-hours on-call support roster

About you

You are a customer-focused IT professional who enjoys solving complex technical problems and supporting people in a busy, service-driven environment. You bring strong troubleshooting capability, excellent communication skills, and a commitment to delivering high-quality support.

You will bring:

• Certificate II or III in Information Technology, or equivalent industry experience
• ITIL Foundation certification (Version 3 or 4)
• Minimum four years' experience in a Service Desk, Desktop Support, or IT Support role
• Experience supporting end users within large and complex organisations
• Strong knowledge of Microsoft operating systems, Active Directory, networking, desktop hardware, and audio-visual technologies
• Demonstrated ability to diagnose and resolve technical issues across a broad range of technologies
• Excellent communication and stakeholder engagement skills
• Strong organisational skills with the ability to prioritise competing demands
• A collaborative approach and willingness to support and mentor team members
• Relevant tertiary qualifications and industry certifications (such as A+, Network+, or Microsoft certifications) will be highly regarded

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Wednesday the 8th of July 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW.

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.