Flight Centre - Assistant Team Leader, Product Management (Order Management Automation) - Remote, USA

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. They are seeking an organized product professional to take on the role of Assistant Team Leader within the Order Management Automation team, responsible for managing the AMER Compleat backlog and driving sprint delivery.

Responsibilities:

• Own and maintain the AMER Compleat product backlog, including grooming, prioritization, and defining clear acceptance criteria
• Translate regional stakeholder requirements and operational insights into actionable user stories
• Plan and facilitate Agile sprint ceremonies, including planning, stand-ups, reviews, and retrospectives
• Track sprint progress, ensuring delivery commitments are met on time
• Partner with engineering leads to align on capacity and delivery timelines
• Serve as the L3 product support lead for AMER Compleat platform queries
• Triage incoming issues, assess severity, and coordinate resolution with product and engineering teams
• Identify recurring issues and feed insights back into backlog prioritisation
• Collaborate with AMER stakeholders to understand regional priorities and operational needs
• Maintain strong communication with the global product team to ensure regional alignment
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Requirements:

• 2–4 years' experience in product management, product ownership, or business analysis with strong backlog management exposure (COMPLEAT)
• Proven experience working in Agile/Scrum environments and running sprint ceremonies
• Strong communication skills with the ability to write clear user stories and provide concise status updates
• Comfortable collaborating with engineering teams and understanding technical constraints
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data
• Experience with data or reporting tools such as Excel, Notion, or Smartsheet
• Interest in AI tools and their application within product workflows