Customer Service Coordinator, Division Production Software
United States of America
Full Time
3 weeks ago
H1B Sponsor Likely
Key skills
Salesforce CRMSAPMicrosoft WordMicrosoft ExcelMicrosoft OutlookSalesforceCRMCommunicationSales
About this role
Hexagon Manufacturing Intelligence is seeking a Customer Service Coordinator to join their Service and Sales Operations team. This role serves as the liaison between customers and internal teams, providing customer service, administrative support, and service coordination to ensure timely execution of customer requests.
Responsibilities:
- Serve as the primary point of contact for customer inquiries and service requests via phone, email, and CRM platforms
- Accurately enter service orders, quotes, and updates into SAP, Salesforce, and other internal systems
- Coordinate with Field Service Engineers and regional teams to schedule service appointments and technical support
- Assist customers with licensing, billing inquiries, account administration, and general service-related questions
- Support service contract administration, including renewals and documentation
- Track key performance indicators (KPIs) related to service backlog, customer satisfaction, and operational performance
- Prepare and maintain reports, schedules, and internal communications
- Partner cross-functionally with Logistics, Finance, Technical Support, and Sales to ensure timely resolution of customer needs
- Identify process improvement opportunities and escalate recurring issues when appropriate
Requirements:
- High school diploma or equivalent required
- 1–2 years of customer service, administrative, or customer support experience
- 1–2 years of Salesforce CRM experience required
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Strong verbal and written communication skills with a customer-first mindset
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills with excellent follow-through
- Ability to work independently while collaborating effectively with a remote team
- Associate's degree in Business or a related field
- SAP experience is a plus
- Candidates located in the Eastern or Central time zones are preferred