Customer Service Coordinator (Dispatching/Scheduling)

Infosoft, Inc. is seeking a Customer Service Coordinator (Dispatching/Scheduling) to support service operations in their Healthcare Diagnostics team. This role involves coordinating customer requests, scheduling field service engineers, and ensuring exceptional customer experiences.

Responsibilities:

• Serve as the primary point of contact for customers, field service engineers, and internal support teams
• Answer and manage inbound customer and engineer calls related to service requests and equipment support
• Coordinate scheduling and dispatch of field service engineers to meet customer commitments
• Maintain proactive communication with customers regarding appointments, service updates, and issue resolution
• Prioritize service requests based on business needs and customer commitments
• Provide first-level troubleshooting and route complex technical issues to the appropriate support teams
• Process customer orders, service requests, and documentation accurately within company systems
• Support capacity planning and resource allocation to maximize operational efficiency
• Maintain accurate customer records and service documentation
• Participate in new system implementations and complete required training

Requirements:

• Bachelor's degree or equivalent combination of education and professional experience
• 1–5 years of experience in Customer Service, Service Coordination, Dispatch, Service Operations, or a related field
• Experience managing multiple priorities in a fast-paced environment
• Knowledge of SAP or other ERP/service management systems
• Strong customer service and relationship management skills
• Reliable and adaptable, especially for after-hours scheduling
• Excellent verbal and written communication skills
• Strong organizational, time management, and problem-solving abilities
• Ability to work independently while collaborating with cross-functional teams
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint
• Comfortable working second shift and rotating weekend schedules
• Experience in Healthcare, Medical Devices, Diagnostics, Life Sciences, or other regulated industries
• Experience coordinating field service technicians or engineers
• Experience in scheduling, dispatching, or workforce planning
• Technical support or service operations experience
• Experience supporting customers remotely in a technical environment